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emachinetool.com Frequently Asked Questions
- How do I buy a New Conv. Machine Tool or New Forklift?
It really is very easy and systematic. Select the Buy New Conv Machine or Buy New Forklift category, and then select the actual machine to Buy. Don't worry, you will be prompted to continue only if you intend to buy. Select the quantity (usually 1) for the machine tool and the options, which you would like on the machine (the options have been preselected to match with that particular machine). If there is a voltage selection box, please select the appropriate box (if there is NO choice please take note of the voltage of the machine.) Next, continue to the Calculate your Savings box. Click in the appropriate box and you will instantly see the List Price, Your Investment and Your Savings! Now continue to the Lease section to immediately calculate your monthly payments (select 60, 48, 36 or 24 months and either $1 or 10% buy back), then click on the appropriate box and view your payments (the advance payment is equal to the monthly payment plus $ 150 processing fee).
Next select one of THREE payment alternatives (credit card … either Visa, Master Charge, AmEx or Discover; check or lease). Credit card processing is instantaneous and on-line. If you select to lease, we have a simple single page on-line application. The lease approval process is within 24 to 48 hours during business hours. Follow all prompts till the end. Take note of your User and Password information!
- How do I obtain information in order to buy a New CNC Machine Tool?
It really is very easy and systematic. Select the Buy New CNC Machine category, and then select the actual machine you want to receive information on. Select the quantity (usually 1) for the machine tool and the options, which you would like on the machine (the options have been preselected to match with that particular machine). If there is a voltage selection box, please select the appropriate box (if there is NO choice please take note of the voltage of the machine.) Next, select the RFQ, On-Line Compare, or Full Analysis box. If you wish to include additional CNC machines in your "custom made comparison" please place a check-mark in the appropriate box next to the machine. You will receive your requested RFQ or Full Analysis as quickly as possible, usually the next business day.
- How do I buy a Used Machine Tool?
It really is very easy and systematic. Select the Buy Used Conv Machine or Buy Used CNC Machine category, and then select the actual machine to Buy. Don't worry, you will be prompted to continue only if you will buy. Used Machine Tools are one-of-a-kind and may have already been sold. We make every effort to maintain the inventory current, however, the Used Machines are subject to prior sale. If you are genuinely interested in a particular machine tool, we urge you to place your order as soon as possible to secure the machine. Please take note of the voltage and the FOB point, as you are responsible for the freight charges to your destination. The Used Machine is sold as-is and where-is. Please refer to the Used Machine Warranty. Process your order on-line, and we will reserve (max. 48 business hours) the machine for you until we receive payment in full by check. Follow all prompts till the end. Take note of your User and Password information. In the event the machine has been already sold, we will notify you as soon as possible.
- How do I buy a Used Forklift?
It really is very easy and systematic. Select the Used Forklift category, and then select the actual unit to Buy. Don't worry, you will be prompted to continue only if you will buy. Used Forklifts are one-of-a-kind and may be sold. We make every effort to maintain the inventory current, however, the Used Forklifts are subject to prior sale. If you are genuinely interested in a particular forklift, we urge you to place your order as soon as possible to secure the forklift. Please take note of the FOB point as you are responsible for the freight charges to your destination. The Used Forklift is sold as-is and where-is. Please refer to the Used Forklift Warranty. Process your order on-line, and we will reserve (max. 48 business hours) the forklift for you until we receive payment in full by check. Follow all prompts till the end. Take note of your User and Password information! In the event the forklift has been sold, we will notify you as soon as possible.
- How do I buy an Accessory or Software Item?
It really is very easy and systematic. Select the appropriate category (Accessory or Software), and then select the actual item to Buy. Don't worry, you will be prompted to continue only if you will buy. Select the quantity (usually 1) and then continue to the Calculate your Savings box, click in the appropriate box and you will instantly see the List Price, Your Investment and Your Savings! Now continue to select one of TWO payment alternatives (credit card … either Visa, Master Charge, AmEx or Discover; or check). Credit card processing is instantaneous and on-line. Please note only one item can be ordered at one time (however you can order multiple quantities of an item in the same order.) Follow all prompts till the end. Take note of your User and Password information!
- How do I buy a Tooling Item?
It really is very easy and systematic. Select the Tooling category, and then select the actual item to Buy. Don't worry, you will be prompted to continue only if you will buy. Select the quantity (usually 1) and then add it to your Purchase Order. Then either add additional Accessory Items or Proceed to Check out. Select one of four credit cards … Visa, Master Charge, AmEx or Discover. Follow all prompts till the end. Take note of your User and Password information!
- How do I check the Status of my Order?
Proceed to the Order Tracking section and input your User and Password information. Your order and current status will de displayed. It will show you if the credit card or lease has been approved, or if the check has been received. Once the item is shipped, the information is posted. If shipped by UPS, FedEx or DHL, the Airway bill number will be listed. Utilizing the links from our site you can track the location of your package.
- How do I use the Search Function?
The Search Function will search through the selected category (New or Used Machines, Forklifts/Accessories/Software/Tooling). It will search for a Manufacturer or by Keyword or Phrases using the main description of the item. If you are unable to find what you want on our site please contact us and we will make every effort to locate the item for you (to contact us by email CLICK HERE)
- What do I do if I need Spare Parts?
Contact us by phone, email or fax. We will supply the requested item as soon as possible if under warranty. If out of warranty, you will be advised of the price and be requested to fax or email a purchase order to us.
- What do I do if I need Service?
Contact us by phone, email or fax. We will coordinate with one of the 23 closest service facilities to you. For a complete listing, please refer to the Service & Parts section.
- How do I contact emachinetool.com?
We welcome your contact, before or after the sale to answer any questions or help you in any way. There are several ways to reach us:
By phone: Monday through Friday EST 9am till 5PM,
toll free at 888-808-0850
By fax: Toll free at 888-808-0861
By email at info@emachinetool.com
- Why should I register?
Once you register you can take full advantage of our ordering sections as well as the Discussion Group, Market Place and Job Shop & Buyer Forum. You will not need to re-input your address and relevant data again. In the event you wish to process an order or track your order from another workstation, please be sure to input your Username and Password, to allow the system to recognize you.
- What if I forgot my User and Password?
Click on this link and we will automatically email the information to your email address on file.
- Is Buying Safe and Secure?
We are utilizing the latest in encryption technology through VeriSign, the leader in internet safety. All secure screens display the Padlock logo on the bottom right of the page.
- Who is emachinetool.com?
Please refer to the About Us and 12 Reasons to Buy. We are a member of Better Business Bureau On-Line (BBB On-Line).
- What if I don't Find What I Want?
Please email, fax or phone us. We will make every effort to locate the requested item and offer it to you at the best price we can.
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